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TeleSys Communications's more than 2,000 clients have included government
agencies and businesses operating in virtually every sector of the
economy. All rely on TeleSys for superior management of their voice
and data circuit requirements. We take great pride in providing
top-tier service to every client, regardless of size. Our client
list includes small-to-medium sized businesses, as well as Fortune
100 corporations.
In 1999, TeleSys was selected to manage the tactical communication
needs of several local branches of the federal government, including
the Federal Bureau of Investigation, the Veterans Administration,
and the Bureau of Land Management. Our ability to serve complex,
large-scale end users has evolved since embarking on these projects,
bringing benefits to all of our customers.
Benefiting Our Clients' Clients
TeleSys customers often give us feedback that working with us has
benefited their clients.
One example is the way that we help customers analyze their options
to improve call routing. We have recommended CenturyLink products that
respond faster and more efficiently by utilizing user-defined rules
to direct customer calls to the right person regardless of location—with
little or no capital investment. Sales representatives and call
centers use this technique to enhance their client relationships
and smooth incoming call volume management.
Do security or communication limitations hinder your staff’s
ability to access internal databases when they are out of the office?
We solve that problem by reducing access to one click on a laptop
with virtually any type of communication, from WiFi to cable modem
to anywhere dial tone is available.
Overall we bring a deep familiarity with CenturyLink ’s products
and the environment(s) in which they work best. The big winner,
we believe, will be your client.
 How
We Work With You
Our relationship with you begins by assessing your needs and examining
your current service. We learn what you spend today and then analyze
where you can increase efficiency and save money. When we place
an order for you, we keep you informed at every stage of installation,
liaising with our designated customer support contacts inside CenturyLink .
Our after-sales support extends through the life of your service
contract.
You know exactly how vital a reliable and secure telecommunications
system is to your business. Our clients understand that high quality,
competitively priced service offers better value than a second or
third-tier network trying to provide economy services at the absolute
lowest price.
At TeleSys, we seek long-term relationships with all customers.
With a contract renewal rate of over 95%, we think we must be doing
something right.
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