Qwest® EZ Route - a network based, customer configured
interactive voice response (IVR) platform for Qwest Toll-Free services.
EZ Route allows easy development of voice menus, database routing,
speech recognition IVR's and intelligent call processing. Incoming
calls can be routed virtually anywhere. EZ Route is a call-center
solution for users looking for better ways to handle call spikes
and plan for disaster recovery. Features and benefits include:
• Time of day routing
• Day of week routing
• Geographic routing
• Database routing
• Speech recognition menu routing
• Provides callers multiple touch-tone options
• Download voice menus and respones instantly, or with
professionally recorded .vox or .wav files
• Update IVR's "on the fly"
EZ Route helps avoid large upfront capital expenditures for call
management hardware. It is priced on a simple pay-per-use basis
and is scalable to almost any level required.
